Marzipan Media is a trading name of Lead The Charge Ltd, headquartered at Kinneil House, Kirk Entry, Polmont, Stirlingshire, FK2 0QS, UK.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to receive email updates, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing and billing postal addresses and business phone number. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities, or taking advantage of the services offered by Marzipan Media.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, type of computer and technical information about Users’ means of connection to our Site, such as operating systems and Internet service providers utilised, and other similar information.
Web Browser Cookies
How We Use Collected Information
We may collect and use Users’ personal information for the following purposes:
- To process payments and enable Users to access the service areas of the Site
We may use the information Users provide about themselves when placing an order only to provide service to that order and to allow ongoing access to the service areas of the Site. We do not share this information with outside parties except to the extent necessary to provide the service.
- To comply with copyright law and our master content supply agreements, we are required to report Users’ music and music video usage to the relevant copyright authorities (e.g. PRS, PPL and VPL in the UK) or to other representatives of the rights holders, depending on the agreements in place. Information shared with these bodies is restricted to that necessary to comply with copyright law and our master content supply agreements, and includes business name, postal address of the venue in which the content is used, full name and email address of the appointed contact person, and play history.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their service and account. It may also be used to respond to their enquiries, questions and/or other requests.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create the most secure environment possible for Users.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Accessing the Information We Hold About You
You have the right to ask for all the information we have about you. When we receive a request from you, in writing, we must normally give you access to everything we have recorded about you. However, we will not let you see any parts of your record which contain:
- Confidential information about other people; or
- Data an information professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or
- If we think that the prevention or detection of crime may be adversely affected by disclosing data to you.
This applies to both paper and electronic records. If you ask us, we will also let others see your record (except if one of the above points applies). If you cannot ask for your records in writing, we will make sure there are other ways you can apply.
Asking for Your Information to be Deleted (Right to be Forgotten)
In some circumstances, you can request the erasure of the personal information we store, for example:
- Where the personal information is no longer needed for the purpose for which it was collected
- Where you have withdrawn your consent to the use of your information (where there is no other legal basis for the processing)
- Where there is no legal basis for the use of your information
- Where erasure is an obligation
Where personal information has been shared with others, we will make every reasonable effort to ensure those using your personal information comply with your request for erasure.
Please note that the erasure right does not extend to your personal information, where:
- It is required by law
- It is used for exercising the right of freedom of expression
- It is in the public interest
- It is for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes where it would seriously affect the achievement of the objectives of the processing
- It is necessary for the establishment, defence or exercise of legal claims
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
By phone number: +44 (0)1324 711011
By email: email@example.com